TERMS AND CONDITIONS

Point of Sale Questions v7

SUBMITTING YOUR ORDER

ALL ORDERS MUST BE SUBMITTED VIA APPROVED ORDER FORM. THE PURCHASE ORDER MUST CONTAIN THE FOLLOWING INFORMATION: ALL APPROVED SIGNATURES, JERSEY NUMBER, APPROVED MOCK UP DETAILS, QUANTITY BY SIZE, COLORS, OPTIONS, PLAYER NAME LIST (IF APPLICABLE), AS WELL AS DETAILED INSTRUCTIONS AND SPECIFICATIONS FOR DECORATIONS. OUR UNIFORMS ARE COMPLEX AND REQUIRE DETAILED INFORMATION IN ORDER TO AVOID ERRORS. IF ORDERS ARE EXPLAINED OVER THE TELEPHONE, COMPLETED ORDER FORM MUST ACCOMPANY AN ORDER VIA FAX OR E-MAIL. A CUSTOMER SIGNATURE IS REQUIRED ON ALL ORDERS. IF THERE IS ANY DELAY IN THE PAPERWORK IT WILL EXTEND THE PRODUCTION TIME BY AN EQUIVALENT DURATION WITHOUT EXCEPTION. NO LARGE CHANGES CAN BE ONCE SUBMITTED FOR PRODUCTION. MINOR CHANGES CAN BE MADE WITHIN 3 WEEKS OF ORDER ACCEPTANCE DEPENDING ON STAGE AND STATUS OF ORDER.

PAYMENT TERMS

CUSTOMER AGREES TO PAY FOR THE PRODUCTS ACCORDING TO SUBLIMATION INC. AGREED PAYMENT TERMS. (60% DOWN, 40% PRIOR TO SHIPPING) IN THE EVENT THAT THE CUSTOMER FAILS TO MAKE ANY PAYMENT TO SUBLIMATION INC. WHEN DUE, CUSTOMER’S ENTIRE ACCOUNT(S) WITH SUBLIMATION INC. SHALL BECOME IMMEDIATELY DUE AND PAYABLE WITHOUT NOTICE OR DEMAND. ALL PAST DUE AMOUNTS ARE SUBJECT TO SERVICE CHARGES AND MAXIMUM CONTRACT RATE PERMITTED BY LAW. DEPOSIT IS NON REFUNDABLE AND GARMENTS SHALL BE FORFEITED FOR RESALE AT SUBLIMATION INC. DISCRETION UPON 90 DAYS DELINQUENCY. ORDER DELIVERY GUARANTEE DOES NOT BEGIN UNTIL DEPOSIT IS RECEIVED IN FULL, WITH ANY DELAY HAVING AN EQUAL DELAY ON DELIVERY WINDOW WITHOUT EXCEPTION.

Past due or delinquent balances which are sent to any collection services will incur added collection fees on top of the past due balance.

FORCED DELAYS

SUBLIMATION INC. SHALL NOT BE LIABLE FOR ANY DAMAGES OR PENALTY FOR DELAY IN DELIVERY OR FOR FAILURE TO GIVE NOTICE OF DELAY WHEN SUCH DELAY IS DUE TO THE ELEMENTS, ACTS OF GOD, ACTS OF BUYER, ACTS OF CIVIL OR MILITARY AUTHORITY, WAR, RIOTS, CONCERTED LABOR ACTION, SHORTAGES OF MATERIALS OR ANY OTHER CAUSES BEYOND THE REASONABLE CONTROL OF SUBLIMATION INC. THE ANTICIPATED DELIVERY DATE SHALL BE DEEMED EXTENDED FOR A PERIOD OF TIME EQUAL TO THE TIME LOST DUE TO ANY DELAY EXCUSABLE UNDER THIS PROVISION. DELIVERY GUARANTEE SHALL BE EXTENDED BY THE EXACT DURATION OF FORCED DELAY, BUT DOES NOT EXEMPT MANUFACTURER BEYOND THAT TIME WINDOW.

DELIVERY AND CUSTOMER SERVICE

WE STRIVE TO MAKE YOUR ENTIRE ORDER, FROM START TO FINISH AS QUICK AND EASY AS POSSIBLE. WE WANT TO MAKE SURE THAT YOUR ORDER GETS PROCESSED AND MEETS, OR EXCEEDS, YOUR EXPECTATIONS. WITH EVERY ORDER AN EXPECTED DELIVERY WINDOW WILL BE GIVEN. WITH THIS AGREEMENT THE DELIVERY WINDOW CAN INDEED BE CONSIDERED AS A GUARANTEED DELIVERY DATE. EVERY EFFORT WILL BE MADE TO MAKE THIS DELIVERY DATE. IF YOU HAVE A TIME SENSITIVE ORDER OR THE TIME WINDOW CHANGES FOR YOUR ORGANIZATION, PLEASE CONSULT WITH OUR SALES DEPARTMENT AS SOON AS POSSIBLE TO DISCUSS OPTIONS, BUT SUBLIMATION INC. IS ONLY LIABLE FOR THE AGREED UPON DATE AS DEFINED WITHIN THIS AGREEMENT. WHILE WE ALSO STRIVE TO MAKE YOUR EXPERIENCE WITH PURCHASING OUR PRODUCTS THE BEST IT CAN BE VIA THE TIMELY DELIVERY OF YOUR ORDER, PLEASE NOTE THAT HOLIDAYS BOTH DOMESTIC AND INTERNATIONAL WILL EXTEND THE DELIVERY WINDOW.

FREIGHT AND SHIPPING

FREIGHT CHARGES ARE CONSIDERED TO BE THE CUSTOMER’S RESPONSIBILITY, UNLESS OTHERWISE PREARRANGED. WE WILL DO OUR BEST TO SHIP OUR PRODUCTS IN WHATEVER METHOD IS SPECIFIED, HOWEVER IF A METHOD IS NOT SPECIFIED, WE WILL SHIP IN WHAT WE CONSIDER TO BE THE BEST METHOD TO MEET YOUR DELIVERY DATE. FREIGHT CHARGES ARE NOT SUBJECT TO SPECIAL DISCOUNTS OR OFFERINGS. FREIGHT DELIVERY FROM ORLANDO FL IS ALSO NOT SUBJECT TO THE DELIVERY GUARANTEE AND SUBLIMATION INC. IS NOT HELD RESPONSIBLE ONCE PRODUCT IS IN THE HANDS OF THE FREIGHT CARRIER. EXAMPLE: IF SUBLIMATION INC. RECEIVES CLIENTS ORDER AT OUR HOME OFFICE IN ORLANDO FLORIDA PRIOR TO EXPIRATION OF DELIVERY GUARANTEE AND PROOF CAN BE PROVIDED TO BUYER, ORDER IS NO LONGER SUBJECT TO PENALTY AND SUBLIMATION INC. IS ONLY RESPONSIBLE FOR AGREED UPON SHIPPING METHOD TO CLIENT.

CANCELLATIONS AND RETURNS

SUBLIMATION INC. IS A FULLY CUSTOM UNIFORM MANUFACTURER AND CANNOT ACCEPT ANY CANCELLATIONS OR CHANGES ONCE THE ORDER HAS BEEN SUBMITTED FOR PRODUCTION. THE DELIVERY GUARANTEE DOES ALLOW FOR CANCELLATION IF ORDER IS NOT DELIVERED BY WEEK PLEASE MAKE SURE TO READ YOUR ORDER DETAILS TO ENSURE THAT THEY ARE ACCURATE GIVEN NEEDS OF YOUR ORGANIZATION. ANY ORDER THAT IS RETURNED TO SUBLIMATION INC. FOR DEFECTS MUST HAVE A RETURN AUTHORIZATION FORM PRIOR TO THE RETURN. IF THIS AUTHORIZATION FORM IS NOT OBTAINED FROM SUBLIMATION INC. PRIOR TO THE RETURN, THE ORDER MAY BE RETURNED TO SENDER AT THE SENDER’S EXPENSE. IN ORDER TO ENSURE THE SAFETY AND HEALTH OF OUR EMPLOYEES, ALL RETURNED GARMENTS MUST BE CLEANED/LAUNDERED PRIOR TO RETURN. ALL CLAIMS FOR DEFECTIVE WORKMANSHIP OR MATERIALS MUST BE MADE WITHIN 30 DAYS OF RECEIPT. SUBLIMATION INC. WILL REVIEW THE RETURN REQUEST AND PRESENT ALL AVAILABLE RESOLUTIONS TO THE CUSTOMER.

LOGO AND LEGALITY OF UNIFORM DESIGNS

IT IS THE CUSTOMER’S RESPONSIBILITY TO OBTAIN THE NECESSARY LICENSING OR APPROVAL OF THE UNIFORM DESIGN REQUESTED. SUBLIMATION INC. DOES NOT ACCEPT RESPONSIBILITY FOR THE LEGALITY OF YOUR UNIFORM DESIGN OR LOGOS. PLEASE USE MOCKUP TO GAIN ALL NECESSARY APPROVALS.

ORDER MINIMUMS AND CHANGES

THERE ARE NO MINIMUM ORDER REQUIREMENTS TO PLACE YOUR ORDER OR ANY CHARGES FOR PRODUCING ORDERS IN SMALL QUANTITIES. THERE ARE ALSO NO EXTRA CHARGES CHANGES IN UNIFORM LENGTH (JERSEY LENGTH AND/OR INSEAM LENGTH).

NEW DESIGNS

WE HAVE A VAST ARRAY OF STYLES AND DESIGNS TO OFFER CUSTOMERS, BUT IF THERE IS A DESIGN OR STYLE THAT WE HAVE NOT YET PROVIDED, WE ARE ABLE TO CREATE NEW ART FOR THE CUSTOMER IN THE EVENT THAT WE HAVE A PURCHASE ORDER THAT HAS BEEN ACCEPTED BY THE SALES DEPARTMENT. THERE IS NO NEW ART/NEW DESIGN CHARGE FOR THESE ORDERS. IF YOU REQUIRE A NEW DESIGN, FONT OR LETTERING STYLE, WE WILL BE GLAD TO ACCOMMODATE YOUR REQUEST AT A MINIMAL CHARGE ON AN HOURLY BASIS IF A PO IS NOT YET SUBMITTED TO THE SALES DEPARTMENT.

COLORS AND SPECIFICATIONS

SUBLIMATION INC. UNDERSTANDS THAT COLOR MATCH IN IS VERY IMPORTANT AND WILL TRY OUR BEST TO ENSURE THAT WE MATCH COLORS AS CLOSE AS POSSIBLE. PLEASE BE AWARE THAT THERE IS A SIGNIFICANT NUMBER OF VARIATIONS CREATED BY THE ABSORPTION OF DYES AND PIGMENTS IN TO DIFFERING FABRIC TYPES. WE THEREFORE CANNOT BE HELD RESPONSIBLE FOR REASONABLE COLOR VARIATIONS AND SHADES. WE DESIGN AND MANUFACTURE ALL GARMENTS TO MEET SPECIFICATIONS AND CERTAIN +/- TOLERANCES HAVE BEEN PUT INTO PLACE TO OFFSET THE NATURE OF THE PRODUCTS WE MAKE. SUBLIMATION INC. RESERVES THE RIGHT TO SUBSTITUTE MATERIALS OR FABRICS IN ORDER TO MEET THOSE SPECIFICATIONS.

TOTAL LIQUIDATED DAMAGES FOR NO PERFORMANCE

TOTAL LIQUIDATED DAMAGES FOR NO PERFORMANCE ELIGIBLE DAMAGES OF 50% OFF OF ORDER OR RIGHT TO CANCEL SHALL BE ASSESSED AS FOLLOWS:

IF NOT DELIVERED BY DAYS END OF WEEK 9: 10% OFF OF UNDELIVERED ITEMS
IF NOT DELIVERED BY DAYS END OF WEEK 10: ADDITIONAL 20% OFF OF UNDELIVERED ITEMS
IF NOT DELIVERED BY DAYS END OF WEEK 11: ADDITIONAL 20% OFF OF UNDELIVERED ITEMS WITH RIGHT OPTION TO CANCEL.

ORDER ACCEPTANCE AND PAYMENT TERMS

AN ORDER IS NOT DEEMED ACCEPTED UNTIL IT IS REVIEWED AND APPROVED BY THE SALES DEPARTMENT, ORDER PROCESSOR AND PRODUCTION FACTORY. NEW CUSTOMERS ARE REQUIRED TO LIST AT LEAST TWO CREDIT REFERENCES WITH THEIR INITIAL ORDER. THE SUBLIMATION INC. CREDIT DEPARTMENT WILL THEN ESTABLISH TERMS AND REQUIRED DEPOSIT TO GET ORDER STARTED. TIME WINDOW DOES NOT COMMENCE UNTIL ACCEPTANCE HAS BEEN GIVEN. EXAMPLE: CLIENT SUBMITS ALL PAPERWORK TO SUBLIMATION INC. ON FRIDAY YET ALL DEPARTMENTS DO NOT ISSUE ACCEPTANCE UNTIL MONDAY, DELIVERY WINDOW WILL BE CALCULATED FROM MONDAY AND NOT FRIDAY.